FAQ

All

1. WHAT ARE THE BENEFITS OF THE NEW SOFTWARE APPLICATION?

We have added 5 new components

 

  1 Activity: Log, monitor and track Sport/Activities with calorie burning recommendation.

 

  2 Food: Log, monitor and track Food with calorie intake recommendation.

 

  3 Body Weight: Log, monitor, set target and track Body Weight with calorie intake recommendation.

 

  4 Sleep: Log, monitor and track Sleep with duration recommendation.

 

  5 Water: Log, monitor and track Water with consumption recommendation.

2. WHAT DOES THE ACTIVITIES OPTION HELP YOU WITH?

      a) Explores sports and daily activities which you can participate in which helps you to choose  the activities which suits your lifestyle and the calories you want to burn.

          It also includes the ( MET)( Discussed later in FAQ) 

 

      b) With this option you can set a target according to the calories you need to burn per day and compare with the amount of calories you gain from your daily meals

 

3. HOW MANY CALORIES SHOULD I BURN PER DAY?

      a) The system counts it automatically depending on the target you are going to set … either you want to gain or to lose weight, the average will be between 500+ or 500-

4. WHAT IS THE FOOD OPTION FOR?

      a) Explores new types of foods and how many calories you gain per meal and with this option you can set a target for how many calories you need to burn per day 

          and compare with the amount of calories you gain from your daily meals

5. HOW CAN I USE THE FOOD OPTION?

      a) We have added different types of food which will allow you to select from a large variety.

 

        1- Choose the preferred type of food from the drop down menu.

 

        2- Enter the amount you have consumed of the food you have chosen.

 

        3- The system will automatically calculate the amount of calories you have gained.

6. HOW CAN I USE THE WEIGHT OPTION?

      • Enter your current weight and height and the system will automatically calculate your ideal weight

 

      • Set a target weight , either you want to gain or to lose and the system will calculate how many days you need to reach your target.

7. WHAT IS WATER OPTION FOR?

      • According to your weight and height in this option you can know the best amount of water you should drink daily.

8. WHAT SLEEP OPTION DOES?

      • It gives you how many hours you should sleep daily and you can set your own

        target you would like to reach.

9. HOW DO I LOG AN ACTIVITY?

      • There are two ways to log an activity :

 

      1- Manually log the activity by entering the details in the log Activity form

 

      2- Create an activity record by starting and stopping the counter and recording your activity.

 

      For more details on logging, please refer User Manual.

10. HOW DO I LOG SLEEP?

      • There are two ways to log an activity :

 

      1- Manually log the Sleep by entering the required details in the log Sleep form.

 

      2- Create a Sleep record by starting and stopping the counter and recording your Sleep.

 

      For more details on logging, please refer User Manual.

11. CAN I DELETE OR EDIT ANY ENTRY WHICH I HAVE LOGGED?

      • Yes, you can edit and delete which you have already logged till a period of  maximum 14 days from the current day.

        To perform the actions, use the edit button on the history page.

 

        For more details on logging, please refer User Manual.

12. CAN I EDIT MY TARGET TO BE ACHIEVED?

      • Yes, SIH gives you full flexibility to edit your target settings. But you need to note here that target setting is 

 

       allowed  within a threshold from the recommended  values so as to keep you fit and healthy.

 

        For more details on Edit Target, please refer User Manual.

13. DO I NEED TO MANUALLY SYNC MY MOBILE EVERY DAY?

      • No. Auto sync of the application will take place every few hours ,however you may sync it manually in the setting right side menu.

14. WHAT DOES MY FOOD TARGET SIGNIFY?

      • Your food target gives you the value of food calories you should consume in order to reach your end goal.

        It is calculated based on your activities and your end goals i.e. gain weight, lose weight or maintain weight.

15. WHAT DOES MY STEPS TARGET SIGNIFY?

      • Your steps target gives the amount of steps which you should walk to keep 

        yourself fit and healthy. It is recommended to cover at least 10000 steps every day.

16. WHAT DOES MY CALORIE BURN TARGET SIGNIFY?

      • You calorie burnt target gives you the amount of calories you should burn every day. 

 

        The total calories burnt are calculated from 3 sources – 

          • calories due to steps walked

          • Calories due to activities performed

          • BMR 

17. WHAT DOES MY SLEEP TARGET SIGNIFY?

      • Your recommended hours of sleep are between 3 to 12 hours. The sleep target tells you how many hours of sleep you should complete to remain fit and healthy. 

18. WHAT DOES MY WATER TARGET SIGNIFY?

      • Your water target gives you the number of liters of water you should consume every day. This target is calculated is based on your profile –Weight and Age.

         You may still adjust the target suggested by the application within the threshold limits.

19. WHAT IS IDEAL BODY WEIGHT?

      • Ideal body weight  is the user healthy weight based on his gender, height, and frame size.

 

      • When the user changes his gender, height, frame size then ideal body weight will change.

20. WHAT IS DASHBOARD FUNCTIONALITY IN SIH?

      • Dashboard gives you a quick snapshot of your achievement vis-à-vis your target. 

 

      • It is divided into two parts:

 

         1.The upper portion ‘Dashboard Widget’ gives you a comparison of your steps achieved with any of your friends whom you can choose.

 

           To know how to add friend in widget, please refer user manual.

 

         2.The lower portion of the dashboard gives you a complete comparison in terms of progress bar of your achievement for the below items:

 

           • Steps

 

           • Calories burned

 

           • Distance Covered

 

           • Calories Consumed

 

           • Weight 

 

           • Water consumption

 

           • Sleep

 

           • Calorie in vs. Calorie Out

21. WHAT DOES THE PROGRESS BAR ON THE DASHBOARD SIGNIFY?

      • The progress bar shows you how much target you have achieved.

 

      • The progress bar is divided in 3 color zones:

 

         1- Red –when your target achieved is till 25%

 

         2- Yellow – when your target achieved is from 26% to 75%

 

         3- Green – when your target achieved is above 75%

22. WHAT IS THE CALORIE IN VS CALORIE OUT PROGRESS BAR?

      •     Whenever you register with the application and you choose your target weight, you opt for either of 3 plans – gain weight, lose weight or maintain weight.

         1- If your plan is gain weight, then your target difference of Calorie in – Calorie out (calorie burned) should be 500

             I.   Green Zone – when difference is from 375 to 625

             II.  Yellow Zone – When difference is from 125 to 375or 625 to 825

             III. Red Zone- When difference is greater than 375 or 825

         2-  If your plan is Lose Weight, then your target difference of Calorie in – Calorie out (calorie burned) should be -500

            I.  Green Zone – when difference is from -375 to -625

            II.         Yellow Zone – When difference is from -125 to -375 or -625 to -825

            III.Red Zone- When difference is greater than -375 or -825

        3- If your plan is Lose Weight, then your target differences of Calorie in –  Calorie out (calorie burned) should be 0

            I.          Green Zone – when difference is from -125 to 125

            II.         Yellow Zone – When difference is from -375 to -125 or 125 to 375

            III.Red Zone - When difference is greater than -375 or 375

      •     With calorie invs. calorie out status bar, you will come to know how far or near you are from reaching your goal.

23. WHAT INFORMATION IS DISPLAYED ON MY PROFILE?

      • Your profile mentions your complete information which you have entered while setting up your account – age , height, weight,

        BMI (it is calculated), nationality, sex, Badges (it is calculated based on your steps achieved) ,display picture and your activation date.

24. CAN I EDIT MY PROFILE INFORMATION?

      • Yes, you can use the edit button on the profile page and edit your details

 

        Note: Qatar id and Activity Level is non-editable.

25. WILL MY PROFILE INFORMATION BE DISPLAYED TO OTHER USERS OF SIH

      • SIH would not display any information to other members who are not in your Friends List.

 

      • Even to those who are in your friend list, you can choose to hide the information

 

        you want by following the below steps in our web application:

 

       • Click the User Profile link --> Edit Account & Privacy Setting button --> Privacy Setting tab. The Change Your Privacy Settings page appears.

 

       For more details on how to change privacy settings, please refer our User Manual

26. WHAT IS BMI?

      • BMI stands for Body Mass Index. It is a measure of body fat based on height and weight. An ideal BMI should be between 18-25.

 

      • When users height or weight change BMI will change.

27. WHAT IS MET?

      • MET (Metabolic Equivalent of Task) is the rate of energy consumption during a specific physical activity.

 

      • MET values of activities range from 0.9 (sleeping) to 23 (running at 22.5 km/h or a 4:17 mile pace).

 

      • This MET value will be used to calculate the number of calories you burned for any activity you performed.

28. WHAT IS BMR?

      • BMR (Basal Metabolic Rate) is the rate of energy expenditure by humans at rest. BMR is fixed for a particular individual and is based on gender, age and frame size. 

 

         • When the user changes his height – BMR will change.

 

         • When the user changes his weight – BMR will change.

 

         • When the user changes his Gender – BMR will change

 

         • When the user changes his DOB – BMR will change.

 

      • For our calculation purposes, we take BMR of an individual per minute.

29. HOW CAN I CALCULATE MY FRAME SIZE?

      • Easy Estimate:

 

        Approximate your frame size by wrapping your fingers around your wrist. If your thumb and index finger overlap, you likely have a small frame. 

        If the two meet, your frame size is probably medium and you are large boned if they do not meet.

 

      • More Accurate:

 

         1- Wrap the tape measure around your wrist to determine your body frame. Note the measurement.

 

         2- Compare your measurements to frame size guidelines. 

 

         For men, a wrist size of 14 to 16.5 cm indicates a small frame, while a measurement over 19 cm is typically of a larger bone structure.

 

         If you are female, your frame size will depend upon both your wrist measurement and your height. 

 

         For women under 1.6 meters, a measurement under 14 cm is a small frame, while a wrist over 14.5 cm shows that you have a larger frame structure. 

         Women 1.6 meters to 1.7 meters are small framed if the measurement is less than 15.2 cm and have a larger frame if it is more than 15.9 cm.

 

         Females 1.7 meters and taller are small framed if the wrist measures less than 15.9 cm and large framed if the wrist is more than 17 cm in circumference.

30. WHAT IS ACTIVITY LEVEL?

      • Physical Activity Level (PAL) is a way to express a person's daily physical activity as a single number.

 

        I.    Level 1: Inactive

 

                Hospital patient with limited physical mobility

 

        II.   Level 2: Sedentary   

 

                Little (if any) physical activity at work or in leisure time

 

        III.  Level 3: Moderately Active

 

                Moderate physical activity at work, e.g. in construction, or some jobs in agriculture or the leisure industry Or Exercise.

 

        IV.   Level 4: Very Active

 

                Considerable physical activity at work, e.g. energetic jobs in the leisure industry - such as fitness trainers who run alongside clients

 

                A person's Physical Activity Level (PAL) is defined as that person's total energy use over a 24 hour period divided by his or her basal metabolic rate.

31. WHAT IS HEALTH SCORE?

      • Health Score indicates your health based on your input of : Activity, Food, Sleep, Water, and body Weight.

 

      • It is based on weighted average of your target achieved.

 

      • An ideal health score would be above 90%.

32. What is Body Weight?

The term Actual weight is what your current total weight. For example 80 KG.

The term Ideal Body Weight is the weight that is estimated/recommended based on your height, weight, age, frame size and gender.(this doesn’t not factor in how much fat you have or muscles, however it gives a good reference where by you can provide your own personal Target Weight)

The term Target weight is your weight goal, the one you would like to achieve for example 70 KG hence you would need to lose 10 KG.

33. What is mean by Actual Vs Lean Weight (The Graph)?

Actual weight is your total weight for example 70 KG.

Lean Body Weight (LBW) is a component of body composition, calculated by subtracting body fat weight from total body weight. Therefore, this is the weight of bone, organs, body tissues and muscle.

If your Body Fat is 10 % then your total fat in body is 7Kg, hence your lean body weight is all the rest 63 Kg.

For those who are tracking their body fat, this graph plots the 70 KG vs the 63 KG.

34. What are aerobic steps (Pedometer)?

Aerobic steps are the physical exercise that helps us stay healthy. Aerobic steps are counted separately when walking more than 60 steps per minute and more than 10 minutes continuously. If a rest of less than 1 minute is taken after a continuous walk for more than 10 minutes, this will be regarded as part of a “continuous walk.”

 

35. As an existing IPhone mobile member, what do I do when I install SIH on a new IPhone device or when I re-installing SIH to my current IPhone?

In case you change your iPhone device, or have a new installation (you re-installed it), you will be asked to log in again, before so please follow the below.

Please contact our call center, and they will need to map your new iPhone device/installation to your membership for tracking purposes, thus allowing you to log in again.

36. I start my App every few days to check my steps, and it always shows zero steps for the previous days. Why isn’t my App counting?

The SIH+ app needs to run continuously to detect and upload steps data to the SIH systems. If you are shutting the App completely (swiping-off) the app will not upload your steps. If you feel you don’t want the application to run 24/7 and to preserve the battery, turn it at least once a day and hit the “sync” button in the settings page.

36. What iPhones model work with AppleWatch App?

To use your Apple smartwatch, you will need to use SIH+ app on iPhone 5S and newer. Older iPhones will couple with the watch but will not calculate and upload the steps correctly. For more information, visit our info page at http://stepintohealth.qa/sihonwatch.html

37. What Android phones work with Android Watch App?

SIH+ app for Android Watch requires phones with Android version KitKat and later. Android phones with older versions will not calculate and upload the correct steps. For more information, visit our smartwatch info page at http://stepintohealth.qa/sihonwatch.html

39. I am a FitBit member. Can I join SIH program and use my FitBit account?

Yes. Any FitBit user can join step into health and still use FitBit technology to count their steps. More information at: http://stepintohealth.qa/sihandfitbit.html

40. I am an SIH member, how can I take advantage of FitBit technology and remain an active member of SIH program?

If you are a Step into Health mobile app user, you can start using FitBit devices immediately. If you are pedometer user, you will need to speak to one of our call center members who will guide you. Find out more at: http://stepintohealth.qa/sihandfitbit.html

About Step Into Health

This program comes within Aspire Zone Foundation support to the Qatar National Vision 2030 that encourages the society to become a more active and a healthier nation

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